Have you ever wondered what sort of problems cannabis delivery drivers face while doing their jobs?
Tags: Marin County | Marijuana Delivery | Nice Guys Delivery
As a delivery driver we are given tools to communicate with the customer. We use an app that includes an invoice, navigation, and order notes. We see the order notes as additional instructions from the customer - for example, if someone has a gate code where they live they can use the order notes to give instructions to the drivers. It’s very useful. Order notes must be entered during checkout.
Then after the customer places an order and it has been processed into the Nice Guys Delivery system they receive a text message with an ETA and access to real-time tracking that enables them to see where their delivery is at all times. In addition to tracking the app sends customers a text message with delivery updates, including a notification when the driver is 2 minutes away from arriving.
I’ve noticed sending a text makes the transaction a lot easier for both me and the customer. - A Nice Guys Delivery Driver
One of the biggest challenges our drivers face is delivering to local businesses and not being able to reach the customer to drop the package off. When customers communicate the best way to make the delivery it helps our drivers ensure the products arrive in a timely manner. This is where the order notes at the end of checkout become really helpful. Otherwise, if we’re unable to contact anyone without prior approval to enter the business, we will likely return to our office with the products and try to deliver again later after we contact someone with more direct instructions.
Unfortunately, there isn’t a text book with instructions of “Best Practices On How To Deliver Cannabis.” It would be nice but it doesn’t exist. We’re the ones writing the manual as we continue building the infrastructure of the industry. We need your help to make this the best experience it can be. We appreciate feedback because it’s a big part of how we’re moving the industry forward. Thank you for communicating with us. It helps us better serve you!