Frequently Asked Questions
Last updated: September 10, 2019
What do I need to be able to shop at Nice Guys Delivery?
You must be 21 years or older with a Government issued ID or be 18 years old with a valid doctor's recommendation. If you meet those qualifications, you can sign up online and order in just a few minutes.
Join our text club to never miss out on a Flash Sale or Nice Guys Session
Join by clicking here or simply texting ‘nice’ to 411669
What is the Nice Guys return policy?
Nice Guys Delivery does not accept returns or exchanges. If you received a faulty product, please let us know directly at 415-855-5914. All sales are final!
Do I need a Medical Recommendation?
Only if you are between the ages of 18 to 20. Adults 21 and older can purchase with a Government issued ID.
Is ordering from your delivery service more expensive than going to a dispensary?
No, we are comparable to dispensaries while often providing our customers with better prices. New customers get 25% OFF their first orders. We save you a headache and deliver to your doorstep. Deliveries arrive within in hour or less - depending on rush hour and traffic** We are happy to schedule deliveries for a later time if needed. Our drivers are fast, friendly, and professional. Order Today!
Why am I paying 4% City Tax?
San Rafael voters approved a business tax on commercial cannabis businesses of 4% of gross receipts. Click here for more details (pg. 5)
How do I order?
First, you need to become a member. This can be done by filling out our sign-up form online. After you sign-up and we receive your Government issued ID you can then place your order online via desktop or mobile.
Feel free to call us at (415) 855-5914 if you have any questions whatsoever.
Where do you deliver?
We deliver to Marin County and select San Francisco zip codes (94123, 94115, 94118, 94109, 94121). If we don't deliver to your home, we are happy to meet you at your office/place of work. Stay tuned, more delivery areas are coming soon!
Can I change my delivery address once I have already ordered?
No, our driver will head to the destination you entered when you placed your order.
How long does a delivery take?
Depending on where you're located, your order will arrive in 60 mins or less.
Please note: Orders can be delayed during heavy traffic hours. We will send you an updated ETA after your order is processed*
Do you accept credit or debit?
We accept credit/debit and cash upon delivery. For all credit/debit transactions, there is an additional 5.00 processing fee
What is your minimum order amount?
While delivery is always FREE, we do require a minimum order amount of $50 and $100 order minimum for West Marin.
Are there First Time Patient Deals?
25% off your first order :).
What happened to the daily specials?
We created a program rewarding people for continuing to use our service. 3% of every order is now converted into Nice Guys Rewards which can be used to reduce the cost of your order at checkout on your next purchase. You may also accrue the benefits over time and use your rewards in the future. We offer Veteran’s and Senior’s 10% OFF daily. New customers receive 25% OFF their first order.
What if I don't have a CA Doctor's Recommendation?
As long as you’re 21 years of age with a Government issued ID we can sell to you. If you are 18 or older you can become a legal patient by visiting your personal physician or by using Get Heally to obtain a medical rec. The entire process takes 20 minutes or so and being evaluated only costs $39 through this link
Can I travel with cannabis?
Because cannabis isn’t Federally legal, you cannot take products out of the state in which it was purchased.
What are the daily purchase limits for Adult-use?
1 ounce (28.5g) of cannabis flower
8 grams (8,000mg) of concentrates
What are the daily purchase limits for medical?
8 ounces of flower for medical patients with a valid doctor’s recommendation.
Concentrates are the “plant conversion” equivalent to 8 ounces for medical sales.
How do I store my vape pen when it isn’t in use?
Keep in a cool and dimly lit area
Store upright; do not lay on side
Heat causes leaking
Warm your cartridge for the best hit. To warm, use a button battery, such as Heavy Hitters Button Battery; hold down for 10 seconds at a time.
Do I need to tip my delivery person?
They appreciate it. Here’s a longer response.
I live in San Francisco and need to schedule a delivery, how late can I order?
Last call for San Francisco orders is 8:30PM and there is a $100 minimum for deliveries into the city.
I have some feedback. How can I share it?
We appreciate you taking the time to help us improve. Please get in touch with us at our Contact page.
I’m new to cannabis. Do you have any guidelines to help me as a new consumer?
Absolutely. We created a short Ebook that you can download and use to learn more about cannabis fundamentals. We also have a link to the “Safe Consumption of Cannabis Products: Facts & Your Health” PDF - click here
Are my cannabis vaping materials safe?
Cannabis products sold by licensed retailers must comply with strict state testing standards to ensure that they are produced safely, properly packaged and labeled, and have not been tampered with. Do not vape cannabis products purchased from unlicensed retailers.
What are my cannabis products being tested for?
• Percent Moisture
• CAT I, II Solvents
• CAT I, II Pesticides
• Foreign Materials
How can I tell if you have a license?
Our California issued license No: C9-0000019-LIC is located at the bottom of every page. You can verify licenses by using this resource: Click Here